Quoto Build runs on live jobsites, so a problem in the app is a problem on your site. There are three ways to reach the team below, a real person reads every one of them, and most requests get a first reply within one business day.
Pick whichever is nearest to hand. Nothing here is a ticket portal you have to register for.
The fastest route if you are already signed in. Open Settings, choose Report a Bug, and describe what happened. It reaches the team with your account and workspace already attached, so nobody has to ask you which company you are with.
Settings → Report a BugWrite to info@quotograph.io from any device, signed in or not. Tell us your company name, the email on the account, and what you were doing when it went wrong. A screenshot or a short screen recording usually saves a whole round trip.
info@quotograph.ioNo email client, no signed-in session, nothing to install. Fill in the form below and it lands in the same inbox the team works through every morning, with your reply address attached.
Straight to the teamMost support requests get a first reply within one business day. If something is stopping your crew from working, say so in the first line and we will treat it that way rather than working through the queue in order.
Use the "Forgot password" link on the sign in screen and we will email you a reset link. If the reset email never arrives, check the spam folder first, then write to us at info@quotograph.io from the address on the account and we will sort it out with you.
From inside the app, in Settings, under Password, there is a Delete my account panel. It is permanent and it takes effect immediately. Our delete your account page walks through exactly what gets removed, what is kept, and what to do if you cannot sign in to reach the button.
Yes. Reports can be corrected and appended inside the app rather than thrown away and regenerated, so the record keeps its history. If you are not sure where to do that for the report you are looking at, send us the report and we will point you at it.
The same inbox. Write to info@quotograph.io with your company name and what you need changed, and we will handle the plan, the seats, and the invoice together rather than passing you between people.
Send them to our Trust and Security page first, which names the actual controls, then book time with us and we will take your reviewers through the architecture and complete any questionnaire you have line by line.
What we collect, why, how long we keep it, and how to exercise your rights over it.
Read it →The agreement that governs your use of Quoto Build and every service in it.
Read it →How to delete your account from inside the app, and what to do if you cannot sign in.
See how →The controls protecting your jobsite data, named one by one for your IT team.
Review it →That counts as support too. Book time with us and bring the awkward questions, or start free and see it on your own site first.
